Shipping Policy

Welcome to Herb Aura. We are committed to delivering your orders safely and efficiently across Pakistan.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During sales, promotions, or high-demand periods, processing times may be slightly longer.

Shipping & Delivery

• We deliver to all major cities and regions across Pakistan.

• Estimated delivery time is 3–7 business days, depending on your location.

• Remote areas may require additional delivery time.

Shipping Charges

• Shipping charges are calculated at checkout.

• Free shipping offers may be available on selected orders or promotional campaigns.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available in most areas of Pakistan.

• Customers are requested to ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

Once your order has been shipped, tracking details may be provided through email, SMS, or WhatsApp, where applicable.

Delivery Delays

Delivery times are estimates and may be affected by:

• Public holidays

• Weather conditions

• Courier service delays

• Unexpected operational issues

Herb Aura is not responsible for delays caused by third-party courier services.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Herb Aura will not be responsible for orders delayed or delivered incorrectly due to inaccurate address details provided by the customer.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of receiving your package. We will review the issue and provide assistance as appropriate.

Contact Us

For any shipping-related questions or concerns, please contact us:

Herb Aura
Email: info.herbauraofficial@gmail.com

Thank you for shopping with Herb Aura. We appreciate your trust and look forward to serving you.